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Shipping policy

Thank you for visiting and shopping at https://jus-stores.com

Following are the terms and conditions that constitute our Shipping Policy.

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SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



SHIPPING & DELIVERY ESTIMATES

Shipping table: updating

In most cases, your order will be at your door somewhere between 7-15 days, depending on your location.



SHIPMENT CONFIRMATION

You will receive a Shipment Confirmation email once your order has shipped.



CUSTOMS, DUTIES AND TAXES

Additional costs such as tax and customs may occur. jus-stores is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Tax and customs fees are different in each country, so before purchasing any product/s from our store, we recommend you check these with the postal office that you belong to.

We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.



LOST/FAILED DELIVERIES

Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavor to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered.

1. Lost delivery: We use UPS/USPS for shipping, the items will be tracked based on their provided tracking number. Therefore, if items is stated to be “delivered” but you did not receive it, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used. However, we will support by giving you a deep discount of 50% (exclude shipping fee) for your coming order in case you would like to order another one.

2. Failed delivery / Package be returned: Most likely the package was returned due to an undeliverable address. We will contact you once the order arrives back to our facility. In order to have the product reshipped, kindly provide us with another correct shipping address and pay shipping fee of $9.95 then we will complete the order.



REFUND POLICY

To find out about how to return purchases, go to our Return Policy.



FURTHER INFORMATION

If you’re still not 100% satisfied with the details provided here, and are still unclear about our Shipping Policy, please do not hesitate to contact us at (support@jus-stores.com). We will respond to any enquiries you may have to the best of our ability.

We work tirelessly to make sure you’re completely satisfied with our services.